This year, in order to further standardize processes and optimize services, the focus has been on the depth and breadth of agricultural machinery insurance. Optimize services and standardize operations. The Municipal Agricultural Machinery Safety Inspection Detachment issued a special notice, clarifying that liaison teams should be established in various regions to ensure the seamless connection of underwriting business docking, data statistics, financial subsidy review and other related work, forming a service for enterprises and the masses Good mechanism. At the same time, the establishment of a monthly accident notification system, through the liaison staff to timely understand the situation of agricultural machinery accidents and compensation, to provide an important basis for comprehensively grasping the situation of agricultural machinery safety production.
The Agricultural Machinery Bureau uses information technology to provide one-stop service for agricultural machinery operators and develops the "Ping An Agricultural Machinery Communication". Publish all kinds of information for agricultural machinery operators, such as agricultural machinery safety regulations and common sense, publicity and warnings of safety special rectification information, regular inspections of tractors and combine harvesters, insurance, reminders of scrapping and driver's illegal score information, and warning information of agricultural machinery accident cases ; Information on cross-regional operations, agricultural machinery subsidies, and scrap update policies. Information query includes 9 functional modules including the client's co-establishment of agricultural machinery communication, operation services, cooperative construction, machinery and technology, agricultural machinery news, purchase subsidies, education and training, safety production, and law enforcement inquiry, covering all information service content of "Ping An Agricultural Machinery Communication" , Agricultural machinery customers can query the information they need with one click. In addition, you can enjoy 300 minutes of free calls within the group by joining Ping An Agricultural Machinery Communication Group Network. Currently, the city has about 12,000 online users.
At the same time, the Agricultural Machinery Bureau also promotes the installation of "agricultural machinery intelligent monitors", that is, a Beidou navigation smart card (with its own power supply) is installed on each tractor and harvester, and agricultural machinery safety supervisors can accurately grasp this in real time through mobile phones (APP). The operation status and location of tractors and harvesters ensure precise supervision and safe production of agricultural machinery.
In response to some agricultural machinery operators' inadequate understanding of insurance policies, delay in reporting cases, and insufficient awareness of agricultural machinery accidents, the Bureau of Agricultural Machinery and China Insurance actively responded, improved publicity methods, and enhanced agricultural machinery operators' insurance and safety awareness.
China Insurance also strengthened the reminder of exemptions. The common exemption (ie non-compensation) situation of claims, including driving without a license, driving inconsistency, drunk driving, drug driving, etc., has been added to the one-handed leaflet. Special reminders and face-to-face publicity are given. In order to enable farmers to obtain timely rescue and site surveys after they are out of danger, the “policy agricultural machinery comprehensive insurance reminder sticker” is specially designed, and the report telephone number is announced to remind farmers to report the case in time after the accident. This enhances the safe operation and compliance of agricultural machinery operators. Operational awareness.
In recent years, China Insurance has produced "Policy Agricultural Machinery Comprehensive Insurance Case Warning" publicity panels for typical cases of agricultural machinery households in insurance, and carried out on-site warning education in combination with inspection services, special publicity, and field claims. The accident rate has been decreasing year by year.
In order to improve the comprehensive insurance service level of agricultural machinery, the Agricultural Machinery Bureau and Yancheng China Insurance regularly hold coordination meetings, business training classes, establish a WeChat exchange group, consolidate the work foundation, and continuously promote the improvement of related operational measures to improve the service level. Actively send special personnel to cooperate with the Yancheng Agricultural Machinery Inspection Detachment to conduct on-site service billing in the field of each county (district) at the time of the city's agricultural machinery inspection, and further strengthen the awareness of cooperative services.
The Agricultural Machinery Supervision Detachment issued the "Notice on Doing a Good Job in the Information Exchange of Agricultural Machinery Comprehensive Insurance", establishing a team of liaison officers, strictly reviewing financial compensation, and doing a good job in reporting and receiving accident information. Knowledge training and case collection are conducted on a quarterly basis to improve the business skills of claims service personnel to ensure that they do not hesitate to compensate and do not indiscriminately compensate. Establish a WeChat exchange group to exchange work information in a timely manner, answer each other's questions, and realize the real-time release of information on agricultural machinery accident cases, ensuring that rescue and investigation work are organized in the first time.
Implementing the window certificate-issuing day service. The underwriting company will send staff to the door to check the equipment and issue insurance policies for farmers on the spot. The "one-stop" service greatly facilitates the purchase of insurance for farmers. During the busy period of the "Three Summers", the regulatory agencies and the underwriting companies implemented 24-hour duty to ensure that the accidents of agricultural machinery off-road operations were determined in accordance with the law, the damage was quickly determined, and the claims were settled in time. At the same time, related documents were optimized. Combine the two documents of large and medium-sized tractors and combine harvesters into one. On the basis of the original insurance company and customers, the agricultural machinery department has been added to facilitate management and supervision, risk control, and more standardized operations. The proportion of financial subsidies and a 24-hour report telephone number have also been added, and relevant information has been further improved.
The Municipal Agricultural Machinery Bureau and China Insurance Company jointly formulated a joint meeting on quarterly implementation of difficult compensation cases to approve non-compensation cases one by one, and increase the negotiation and compensation link for cases where agricultural machinery operators have objections. The economic situation of agricultural machinery operators in non-compensation cases is relatively Caring and condolences when it is difficult to further protect the interests of farmers and reduce the conflicts caused by claims.
